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Shipping & Return Policy

We offer EXCHANGE OR REFUNDS within 14 days of purchase or within 14 days of your package being delivered.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging or with original tags attached. To complete your exchange, we require a receipt or proof of purchase.

Only regular-priced items may be exchanged. 


The following items are final sale: 

  • Made to Order Knotty Pets products 

  • Hand Stamped Dog Tags

  • Items that are on sale, which include the use of discount codes. 

If you have a concern about your products please feel free to contact us.

If the condition of your item is not approved for an exchange, it will be sent or given back to you. 

Please do not send your purchase back to the manufacturer. 

Shipping Your Exchanged or Refunded Items

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. 

When sending your item, please include a note inside the package that has your order number and what you'd like to exchange for. An item can only be exchanged for something of the same value. 


The time it takes for your exchanged product to reach you may vary depending on where you live. 

We do not guarantee that we will receive your exchange and recommend choosing a shipping method that has tracking or insurance for items over $75. 

For your refunded items we will send you a return slip in the mail so that you can send the item back.

Replacing Defective Items

Items damaged by your pet (i.e chewed, ripped or soiled) will not be considered defective. If the item is damaged in a way we can consider defective, we will consider replacement within 30 days of purchase. 


Shop Juju is not responsible for delayed, lost, stolen or damaged packages. Once we send your order from our shop, it is in the hands of the shipping carrier. We advise you to contact the shipping carrier directly should you have any issues with your delivery. 

Shipping speed and tracking is dependent on which method you choose at checkout. If you choose a shipping method without tracking, please be aware that we will not be able to track or determine the shipping speed of your package. 

We ship orders from our store within 1-3 business days. If you order a handmade item (such as a Dog Tag or a customized Knotty Pets product) the lead time is specified in the product's description of when your order will be sent. 

Please note: Choosing a faster shipping speed will not change the amount of time your order takes to be processed. The shipping speed you choose will only change how quickly the postal service delivers to you once they have it.

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