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Store Policies

Bookings:

1.  All appointments will be required to sign a Service Agreement Form available through your booking online.

2.  All services are bookable online and over the phone, including walk-in services such as nail trims, face trims, etc. If you need to cancel for any reason or reschedule you must call the store at 416-362-2801 

3. All appointment bookings will need to be confirmed 24 hours prior to the scheduled appointment date. If your appointment is not confirmed within the 24 hour mark, the booking will be cancelled. Please confirm via text or call with reception team.

4.  During drop off of your pet you must arrive on time-- any appointment later than 15 minutes will be subject to a late fee with a minimum of $30. It is at your groomers' discretion if they can still accept your appointment past the 15-minute mark. 

5.  During pick-up times we cannot hold your pet; you must show up at the time given to you. If you are later than 1 hour from the time we called you to pick up your pet we will charge you a minimum of $30 boarding fee every 30 minutes. Keeping your pets with us longer than necessary causes them stress and can create a negative association with the salon.

Store Rules:

1.  Keep dogs on a leash at all times. 

2.  Cats must come into the store in a carrier. 

Payments: 

We accept debit, credit and cash.

Cancellations: 

Cancellation and rescheduling of an appointment by the client require 24-hour notice to waive the FULL appointment fee. 

It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the store to cancel or reschedule. 

Last-minute cancellations less than 24 hours are subject to a $100 fee (only appliable to full-service appointments) 

We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations. 

In the event of a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48-hour period. We understand that life can bring emergencies/unforeseen circumstances and will do our best to work with you, but not if it proves to be a consistent problem. 

Zero Tolerance To Harassment and Abusive Behaviour

 

Aggressive behaviour and any form of verbal or physical abuse to our staff will not be tolerated.

 

We are a family-run small business and we strive to provide the best service to our clients whom we also consider family. Like any family, respect and communication are a must and we have the right to refuse and terminate the relationship if aggressive behavior is evident.

 

We encourage our clients to give us feedback and maintain a line of open communication on how we can serve you better. 

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